Shipping & Handling
COVID-19 SHIPPING UPDATE
Caitlin Wilson is continuing to closely monitor the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) regarding ongoing concerns about the coronavirus COVID-19.
We’d like to address some important factors regarding COVID-19, shipping delays and customer orders.
- Delayed Shipments - Work restrictions may continue to affect shipments to and from our warehouse/vendor warehouses to impacted areas. Please reach out to our Support Team at firstname.lastname@example.org or by phone at +1(866) 409-7216, if you are experiencing delays or have questions about the status of an order.
- Delivery Partners - We are in close communication with our freight and parcel delivery partners, which are all adhering to the guidelines from government authorities related to the containment of COVID-19. We will inform you of any relevant changes or possible delays to delivery procedures in accordance with CDC guidelines. Please note that threshold and white glove deliveries may be adjusted to protect the safety of delivery agents and clients alike.
Caitlin Wilson orders will include shipping fees that will be added to your order total.
In stock items will be shipped via USPS, First-Class or Priority, or FedEx with few exceptions.
Items marked as PRE-SALE will ship once in stock. Please note that the dates in red are estimates and are subject to change. You will still be charged upon check-out for PRE-SALE items.
We take design and craftsmanship very seriously and we want you to love these pieces as much as we do! Our products are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt and notify us of any damage within 48 hours; our team will promptly work on a replacement.
Production and shipping lead times vary depending on the product. Please visit individual production description pages to view estimated lead times.
DROP SHIP ITEMS
Drop ship items are shipped directly from our vendors. These items include:
Down Pillow Inserts
All drop ship items are final sale and non-returnable unless defective.
If your order includes both in stock and drop ship items, you will receive multiple shipments. Please note that drop this items have longer production and shipping lead times.
Most rugs are made-to-order. The estimated lead time for all rugs is about 12-14 weeks.
WHITE GLOVE DELIVERY
Please note delivery limitations due to COVID19 can change at a moment's notice. We remain committed to service, while honoring government guidelines and the safety of all involved, in all states. Any damages must be noted on the Proof of Delivery at the time of delivery and filed in full with the Caitlin Wilson Team within 24 hours of receipt. Please inspect the product before the driver leaves. If there is any damage, refuse delivery and send photos to email@example.com.
International delivery times vary depending on the custom’s office of the arrival country and may be subject to VAT and duty/custom fees, which are the responsibility of the customer.
For international rug orders, please email firstname.lastname@example.org.
For 9'x12' rug orders shipping to Canada customers are required to pay all duty/customs etc. through Willson International.
International orders will ship USPS International unless otherwise requested.
CWD will not be held responsible if international orders are lost or stolen.
Caitlin Wilson Design does not cover instances of theft.
When tracking numbers say the package has been delivered, we assume it to be true. Unfortunately, in the case of theft, we are not able to cover it. We apologize if theft was what happened and sincerely hope that the package turns up.
At this time, we are unable to offer expedited shipping on orders.