Returns & Exchanges
We want you to be happy with your purchase, but we know that sometimes it doesn't work out. Below is how we deal with those things that just didn't work out:
To make a return, please contact us at email@example.com or in store within 14 days of your delivery or in store purchase. Returned merchandise must be in original, unused (and unwashed) condition and accompanied by the original CWD Order Confirmation or Packing Slip. We do not refund original shipping charges. Unsolicited online returns will not be accepted.
Returns after 14 days may be returned for store credit less a 10% restocking fee.
Return shipping fees are the responsibility of the customer and returns must be received or returned to us no longer than 45 days after initial delivery or in store purchase.
We do not accept returns for custom rugs and international orders.
We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.
Please take a look at our Return Policy above to find out how to return your item!
RUG SAMPLE RETURNS
All of our rug samples are sent with a return shipping label. Rug samples can be returned for a refund, less original shipping. Please include your original packing slip. If you have misplaced your return shipping label, please address your return rug sample to:
Caitlin Wilson Design
ATT: Rug Samples
2923 N Henderson Ave Dallas TX 75206
Unfortunately we are unable to cancel most of our orders once they have been received by our fulfillment center.
When you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.
If we are unable to cancel your order, please feel free to return your order to us for a full refund of the merchandise value, less shipping. Please contact firstname.lastname@example.org to receive authorization of your return. If we are able to intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase.
PRODUCTION QUALITYAll printed textiles have irregularities in the printing. These irregularities are not considered defective as they are the nature of the product. Defective products include pillows with broken zippers and large, obvious misprints or stains.
Products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products.
Fabric by the yard is 54" wide. Anything wider than 54" is considered selvage and may have color smears at the edge. This is not defective as it is the edge of the product.