Orders & Shipment

- How long will it take for my item to ship?
Our lead time varies depending on the product, so please check in individual product description page for information about estimated ship times.

- Why is the lead time on my rug 10-13 weeks?

All of our rugs are hand-knotted and made-to-order from India. Each piece of high quality New Zealand and European wool that makes up the beautiful design of our rugs is individually hand knotted three times on a loom. To give you an idea, in a small, 1 inch by 1 inch square of your rug, there are about 40 knots! The precision and close attention to detail of our rugs does take time, but we promise that they are well worth the wait!
-Can I get an update on my rug status? I’ve been waiting for weeks!
Our rug producers are working on the production of your rug, please be patient as this is an art form that cannot be rushed. You will receive a tracking number as soon as one is provided by our rug producer.
-I live outside of the United States. Can I have a rug shipped to me?
Yes! If you live in another country and are interested in having one of our rugs shipped to you, please email info@caitlinwilson.com with your exact address, the rug you are interested in and the size, and we will be able to provide you with a shipping quote!
-I received my tracking number for my wallpaper sample/fabric swatch. Why can’t I track it?
Our wallpaper samples and fabric swatches are sent out as 1st Class Letter shipments. The "tracking number" that USPS assigns to these types of packages isn't really a real tracking number. The number you have is a number that is assigned to your package, but is not trackable. These packages typically arrive within 5-7 business days.
-I received my pillow cases, but my inserts weren’t included. Why?
Our pillow inserts are drop shipped directly from the manufacturer and will ship separately. Please allow an additional 5-7 days for delivery.