Shipping & Handling

GENERAL INFORMATION

Caitlin Wilson orders will include additional shipping fees that will be added to your order total.
 
In stock items will be shipped via USPS, First-Class or Priority. Fabric samples and wallpaper swatches are sent via USPS 1st Class Letter shipments.
 
Items marked as PRE-SALE will ship once in stock. Please note that the dates in red are estimations and are subject to change. You will still be charged upon check-out for PRE-SALE items.

LEAD TIMES

Production and shipping lead times vary depending on the product. Please visit individual production description pages to view estimated lead times.

DROP SHIP ITEMS 

Drop ship items are shipped directly from our vendors. These items include:
 
Rugs
Wallpaper Double Rolls
Furniture
Down Pillow Inserts
Phone Covers
Orchids
Pottery
Art Prints

All drop ship items are final sale unless defective.  

If your order includes both in stock and drop ship items, you will receive multiple shipments. Please note that drop this items have longer production and shipping lead times.
 
Rugs are made-to-order. The estimated lead time for all Simone, Soleil, Kismet, Maya and Moroccan rugs is 10-13 weeks. Tufted rugs have an estimated lead time of 9-11 weeks. At week nine, we will send you an update on your order.

INTERNATIONAL ORDERS 

International delivery times vary depending on the custom’s office of the arrival country and may be subject to VAT and duty/custom fees, which are the responsibility of the customer.
 
For international rug orders, please email info@caitlinwilson.com. Canadian customers may order rugs directly online.
 
International orders will ship USPS International unless otherwise requested.
 
CWD will not be held responsible if international orders are lost or stolen.

THEFT POLICY

Caitlin Wilson Design does not cover instances of theft.
 
When tracking numbers say the package has been delivered, we assume it to be true. Unfortunately, in the case of theft, we are not able to cover it. We apologize if theft was what happened and sincerely hope that the package turns up. 

EXPEDITED ORDERS

At this time, we are unable to offer expedited shipping on orders.