Returns & Exchanges

Returns & Exchanges

CWD pillow covers are custom made after each order is placed and therefore cannot be returned for a refund unless defective.  Fabric by the yard and pillow inserts are final sale unless defective.  If your order has not shipped and you would like to cancel it, you may do so within 24 hours of ordering. You must notify Caitlin Wilson Design before attempting a return to get authorization.  Unsolicited returns will not be accepted.  We DO NOT accept international returns or exchanges under any circumstance. 

You may exchange your order for a product of the same or greater value, only if returned within 7 days of receiving the product and in accordance with the following requirements.  Returned merchandise must be in original condition, and must be unwashed, unused and accompanied by the original Caitlin Wilson Textiles Order Confirmation or Packing Slip.  There will be a 15% restocking fee for exchanges and shipping will be charged for the resending of exchanged item.  The restocking fee must be paid via PayPal.  

If you would like to make a return or exchange, please contact us at info@caitlinwilson.com within 7 days of the delivery of your purchase. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.

Rugs, furniture, and wallpaper are custom ordered and are therefore, non-returnable. 

All purchases of sale items are final. No returns or exchanges will be honored for sale items.

Rug samples can be returned to our shipping center. Please include your original packing slip and mail to;
Caitlin Wilson Design
c/o Direct Avenue
9011 SE Jannsen Rd.
Clackamas, OR 97015

Production Quality

All printed textiles have irregularities in the printing. These irregularities are not considered defective as they are the nature of the product.  Defective products include pillows with broken zippers and large, obvious misprints.  

Products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products.

Fabric by the yard is 54" wide, anything wider than 54" is considered selvage and may have color smears at the edge. This is not defective as it is the edge of the product.